Payment & invoices
You can pay by cash or bank transfer. Customers in Derry can pay in euros or sterling; we agree the currency and total when confirming your quote. An invoice is available on request.
Booking & preparation
Clear arrangements before we arrive
From payment to leaving a key, here’s how booking your clean works. We agree the work, total price and arrangements with you before you book.
Requesting a quote is free and does not commit you to a booking.
Deposits for larger jobs
A deposit is required for larger jobs. We confirm the amount and when it is due before you book.
If you need to cancel
If you cancel, deposits are normally non-refundable, except where you are entitled to a refund under consumer law. If no deposit was required, there is no cancellation charge. Please let us know as soon as your plans change.
Changing your date
You can reschedule to another available date that suits both you and our team. Contact us to agree the new date.
Travel charges
A small travel charge may apply for longer journeys. We confirm any travel charge in your quote before you book.
Keys, access & pets
You do not need to be home. You can arrange to leave a key and agree access with us beforehand. Please let us know if anyone will be at the property, and about any pets we should be aware of.
Before your clean
A few details help us get it right
Share what matters to you when we arrange the clean. We’ll discuss any preparation specific to your service.
- Confirm the property location and how we can access it.
- Tell us about any areas you would especially like us to tackle.
- Let us know about pets and anyone who will be at home during the clean.
- Share any other details that will help us plan the work, including delicate surfaces or particular cleaning requests.
Tell Us About the Property
Let’s take care of the cleaning
Tell us what you need and where. We aim to respond within 24 hours. Your quote is free, with no obligation to book.